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Store Policies


CANVASES ARE NOT RETURNABLE

THREADS MAY BE RETURNED FOR EXCHANGE OR STORE CREDIT ONLY WITHIN 2 YEARS OF PURCHASE.
ANY THREAD RETURNED WITHOUT A RECEIPT WILL BE SUBJECT TO A 20% RESTOCKING FEE.

Threads to be returned must be in pristine, unused condition. We will not accept threads for return that:

  • Were not purchased at The French Knot
  • Have been opened or unwound
  • Are dirty
  • Have odors
  • Have writing on the card or tag
  • Have unreadable numbers or barcodes
  • Have been discontinued by the manufacturer or The French Knot
  • We reserve the right to determine what is returnable.

We recommend that you keep all new, unopened threads in a zippered plastic bag and remove them as they are used.

WE ACCEPT VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CHECKS, AND CASH.