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Store Policies


CANVASES ARE NOT RETURNABLE

THREADS MAY BE EXCHANGED FOR STORE CREDIT ONLY WITHIN 30 DAYS OF PURCHASE WITH A RECEIPT.

Threads to be exchanged must be in pristine, unused condition. We will not accept threads for exchange that:

  • Were not purchased at The French Knot
  • Have been opened or unwound
  • Are dirty
  • Have odors
  • Have writing on the card or tag
  • Have unreadable numbers or barcodes
  • Have been discontinued by the manufacturer or The French Knot
  • We reserve the right to determine what is returnable.

WE ACCEPT VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CHECKS, AND CASH.