Store Policies
CANVASES ARE NOT RETURNABLE
THREADS MAY BE EXCHANGED FOR STORE CREDIT ONLY WITHIN 30 DAYS OF PURCHASE WITH A RECEIPT.Threads to be exchanged must be in pristine, unused condition. We will not accept threads for exchange that:
- Were not purchased at The French Knot
- Have been opened or unwound
- Are dirty
- Have odors
- Have writing on the card or tag
- Have unreadable numbers or barcodes
- Have been discontinued by the manufacturer or The French Knot
- We reserve the right to determine what is returnable.